If you’re the victim of a porch pirate, you might be able to get a refund from the company that shipped it. Here are the policies on stolen packages from six major online retailers.
Bed Bath & Beyond
Bed Bath & Beyond does not specify a policy on replacing stolen packages, but their website recommends checking around your home and with neighbors if your tracking information indicates that the package was delivered but you have not received it. If you still can’t find the package, you can contact the retailer by using their online chat function or by calling 1-800-462-3966.
Target
Target allows you to report damaged or defective items after they have been delivered, and shoppers can use the step-by-step instructions on Target’s help site to fix the issue. Target notes that only certain items are eligible for this support service and also offers a separate set of instructions for packages that are never delivered by the carrier. Target does not currently publish a guide to remediating issues with stolen packages.
The Home Depot
If your package from The Home Depot goes missing, your best bet is to contact their online order support center. The website does not state an official policy on stolen packages, but a customer service representative can likely offer specific recommendations. Call 1-800-430-3376 within 30 days of the expected delivery date to determine your next steps.
Walmart
Walmart does not have a direct stolen or missing packages policy, but they recommend waiting two full days after receiving a delivery confirmation to see if the package turns up. If it still doesn’t turn up by 8 p.m. on the second day, contact the retailer’s help center. Upon chatting with their online assistant, we found that they need to run an investigation into any stolen package report. To help this process along, file a police report of your missing items and email a copy of the complaint to executiveescalations@walmart.com, including your order number and contact information. From there, allow 24 hours for Walmart to reach back out to you with a response regarding a refund or replacement shipment.
Wayfair
If a package from Wayfair goes missing, the retailer recommends contacting the carrier that shipped the item, such as FedEx or UPS. You can use the tracking number provided for your purchase to file a claim with the shipping company. The website also notes that if you’ve tried everything without success, you can contact Wayfair and they will fix the issue.
What’s the Bottom Line?
Regardless of whether you’re able to replace or refund the purchase, you should report the incident. If you live in an apartment building, the management or landlord might be able to track down a resident who is swiping packages from the mailroom. Local police records could pick up on multiple thefts in a single area and issue a warning to residents to keep an eye on their own and their neighbors’ possessions. But it’s always best to ensure you’re home at the time of a package’s arrival, especially if it’s a big-ticket item.
